Job Description

Customer Service Representative Travel Industry

Pittsburgh, Pennsylvania, United States

Remote | Flexible Schedule |

About the Role: We're looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you'll provide world-class service to clients before, during, and after their trips ensuring every traveler has a smooth, memorable experience.

Responsibilities:

• Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.
• Provide quotes, itineraries, and travel recommendations based on client preferences.
• Handle changes, cancellations, and special requests with professionalism and care.
• Maintain accurate client profiles and documentation.
• Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.
• Follow up with clients post-travel to ensure satisfaction and encourage referrals.
• Stay current on promotions, destinations, and supplier policies.
• Support the sales and travel advisor team by ensuring excellent client experience.

Qualifications:

• Strong communication and problem-solving skills.
• Customer service or hospitality experience preferred (travel industry a plus!).
• Self-motivated and organized, with attention to detail.
• Comfortable working remotely and managing multiple clients at once.
• Proficient in using online tools and booking platforms (training provided).
• Passion for travel and helping others create unforgettable memories!

Perks:

• Full training and certification programs provided.
• Flexible work-from-home schedule.
• Access to travel discounts and exclusive perks.
• Growth opportunities and performance bonuses.

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