Job Description
Highrise Capital is seeking a highly analytical and operationally focused Director of Dialer Operations & Performance Analytics to oversee our outbound dialing infrastructure, calling data, lead performance, and sales KPIs.
This person will be responsible for making sure our sales floor is calling the right data, at the right times, through the right campaigns, while continuously analyzing performance to increase contacts, applications, conversions, and funded volume.
This is not simply an IT or dialer-administration position. We are looking for someone who understands the economics of a high-volume outbound sales operation and can use data to identify what is working, what is wasting money, and where performance can be improved.
The ideal candidate has experience with high-volume call centers, financial services, MCA/business lending, insurance, debt relief, solar, mortgage, or another performance-driven outbound sales environment.
Key Responsibilities
Dialer Operations Manage and optimize the company’s outbound dialer and calling campaigns.
Build, launch, monitor, and adjust dialing campaigns throughout the day.
Manage campaign pacing, dialing ratios, dispositions, routing rules, agent groups, and lead distribution.
Monitor caller availability and ensure agents consistently have productive call volume.
Identify technical or operational issues affecting contact rates.
Coordinate with dialer providers, CRM vendors, data providers, and internal management.
Maintain clean campaign structures and accurate reporting.
Own the performance analysis of every data source used by the sales organization.
Track performance by:
Determine which data sources should be scaled, reduced, retested, or discontinued based on actual performance.
Measure the entire funnel from:
Records Loaded → Dials → Contacts → Qualified Conversations → Applications → Approvals → Fundings → Revenue
KPI Management
Build and maintain daily, weekly, and monthly KPI dashboards.
Core metrics include:
Data Testing & Optimization
Create structured tests to determine what produces the highest return.
Examples include:
Every major decision regarding calling data should ultimately be supported by measurable performance.
Daily Responsibilities
The Director will monitor the sales floor throughout the day and provide management with visibility into performance.
A typical day may include reviewing the prior day’s results, launching campaigns, monitoring contact rates, reallocating data between teams, identifying underperforming campaigns, troubleshooting dialer issues, analyzing applications and fundings, and reporting findings to senior management.
The expectation is not simply to produce reports. The Director should identify problems and recommend operational changes based on the numbers.
Reporting
The Director will provide senior management with a concise daily performance report showing:
Dialer PerformanceBonus / Incentive
Highrise Capital offers a performance-based bonus opportunity for exceptional results. Additional compensation may be earned based on measurable improvements in dialer efficiency, data performance, application volume, funded volume, revenue, and overall sales-floor performance.
The stronger the impact you make on the acquisition engine, the greater the opportunity to participate in performance-based upside.
Requirements
Qualifications
Experience managing high-volume outbound dialing operations.
Strong understanding of call-center KPIs and sales funnels.
Advanced Excel/Google Sheets skills.
Experience building dashboards and analyzing large datasets.
Strong analytical and quantitative ability.
Ability to identify trends and turn data into operational decisions.
Experience working with CRM and dialer platforms.
Strong understanding of lead/data management.
Ability to work directly with sales leadership and senior management.
Experience in merchant cash advance, business lending, financial services, mortgage, insurance, debt settlement, or another high-volume outbound sales environment is strongly preferred.
Ideal Candidate
We are looking for someone who naturally asks:
Which data is producing money?
Which callers are converting it?
What time should we be calling it?
How many times should we call each record?
Where are we wasting dials?
Where are we wasting data spend?
What happens if we move more volume into our highest-performing campaigns?
The successful candidate will treat the dialer and calling database as a measurable acquisition engine and continuously work to improve its performance.
Success in This Role
Success will ultimately be measured by improvements in:
Contact Rate → Applications → Fundings → Funded Volume → Revenue
while simultaneously reducing:
Wasted Dials → Wasted Data → Cost Per Application → Cost Per Funded Deal
The goal is to build a predictable, measurable outbound acquisition system that can scale alongside Highrise Capital’s sales organization.
Benefits
...Addiction Medicine Attending Physician Camden, NJ Job ID 68446 Job Type Full Time Shift Day Specialty Physician Apply About Us Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with...
...Benefits/Perks Flexible Scheduling Competitive Compensation Careers Advancement Job Summary We are seeking a Registered Nurse to join our team. In this role, you will primarily be creating and managing a plan of care for individual patients. You are a...
Description: The Store Manager is responsible for the overall sales, profitability, customer service, visual strategies, operations, and inventory management for your location. The Store Manager recruits, selects and develops the best talent for your store. Store Managers...
The Paper Conservator at The Huntington is responsible for the care, preservation, and conservation treatment of manuscripts, photographs, and works on paper in the Library and Art collections. Reports to the Dibner Senior Book and Paper Conservator and collaborates across...
Join J.P. Morgan and make a direct impact on the evaluation of oil and gas reserves that drive our lending decisions. As a Petroleum Engineer, you will leverage your technical expertise to assess energy assets and support business growth. This is your opportunity to collaborate...