Job Description

Job Description

Job Description

Benefits 

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time.  Additional paid sick leave is also provided if required by state or local law.  

Summary of Position:

Inventory Control Specialist I coordinates the customer asset management program and initiates and completes service requests and work orders. Reviews field information for accuracy before inputting data into the database.  Performs audits, both digital and physical, of customer-owned inventory.

Essential Functions:

• Be responsible for device check-in/out and complete all necessary paperwork for items issued, and record consumption of inventory
• Track/manage assets
• Train users on new equipment
• Manage the data being input into the asset management system, including inventory and the condition of the customer’s infrastructure assets. Collect additional and missed data in the inventory and condition of the customer’s assets    
• Initiate, update, and complete service requests received from customers and other departments.   Ensures that responses are provided for those requesting information
• Utilize computer applications to maintain records and analyze data
• Reclaim old devices upon removal from sites and either restock those or pass them on for disposal
• Operate equipment to properly handle materials being received, issued, stocked, and picked

Competencies:

1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Values Differences
5. Customer Focus
6. Resourcefulness
7. Drives Results
8. Plans and Prioritizes
9. Decision Quality
10. Self-Development

Work Environment:

This job operates in a professional warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer.  Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

• High School Diploma required             
• 1-2 Years of Experience

Qualifications:

• Excellent customer service skills
• Proficiency with Microsoft Office and database software required
• Solid Excel and Outlook knowledge
• Ability to run basic queries
• Manage ticket queue and meet SLAs accurately documenting steps taken for resolution
• Ability to communicate effectively both verbally and in writing
• Take appropriate actions to mitigate downtime and troubleshoot internal customer issues
• Documentation skills are a plus

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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