Job Description

Bilingual Front Office Medical Assistant

Location: Visalia, CA

Pay: $22.00/hour DOE

Schedule: Monday – Friday | 7:30/8:00 AM – 5:00 PM

Job Summary: We are seeking an experienced Bilingual Front Office Medical Assistant to support a busy medical office in Visalia. This position will assist with front-office patient services while also handling prior authorizations, insurance verification, referrals, and related documentation.

The ideal candidate will have at least 2 years of medical office experience, including direct experience with medical insurance authorizations and payer requirements. Strong attention to detail and the ability to manage multiple requests and deadlines in a fast-paced environment are essential.

Essential Job Functions:

• Obtain and process prior authorizations, referrals, and related documentation for assigned services.
• Verify patient insurance eligibility, benefits, and coverage requirements with commercial and/or government payers.
• Submit authorization requests through payer portals, fax, email, or other approved methods.
• Track authorization status and follow up with payers to ensure timely approvals and address denials.
• Review authorization requests for completeness and accuracy and identify missing documentation.
• Utilize payer portals and/or authorization management systems.
• Welcome patients, visitors, physicians, and staff in a friendly and professional manner.
• Schedule and reschedule patient appointments as needed.
• Complete patient check-in and check-out.
• Update patient demographics and information within the EMR system.
• Answer phone calls and respond to voicemail messages and patient inquiries.
• Call or fax orders approved by physicians.
• Collect copays, deductibles, and outstanding patient balances.
• Maintain accurate documentation and provide excellent patient service.

Requirements:

• 2+ years of medical office experience
• 2+ years of experience with medical insurance authorizations
• High School Diploma or equivalent
• Medical Assistant certification from an accredited program
• Bilingual in Spanish required
• Strong knowledge of prior authorization workflows, insurance verification, eligibility, benefits, and payer requirements
• Experience using payer portals and/or authorization management systems
• Strong attention to detail and ability to manage multiple requests in a fast-paced environment
• Clear verbal and written communication skills
• Ability to meet authorization timelines and productivity expectations
• Knowledge of Synapse preferred, but not required

If you are interested in this opportunity, please apply through our website or call 559-931-9011 to connect with a recruiter today! INDHP

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