Description Responsibilities: Oversee daily slot operations and ensure the successful performance of slot equipment and gaming activities. Provide exceptional guest service while promoting Bally's Born to Entertain culture and building strong guest relationships. Lead, coach, schedule, and support team members to drive operational excellence and superior guest service. Monitor gaming floor activity, ensuring compliance with company policies, gaming regulations, and internal controls. Identify and address suspicious, irregular, or operational issues, taking appropriate action when necessary. Troubleshoot slot-related concerns and provide hands-on support to team members and guests. Assist with guest inquiries, departmental projects, regulatory matters, and team member development. Train, mentor, and evaluate staff through ongoing coaching, feedback, and corrective action when needed. Perform other duties as assigned. Compensation: Target Hourly Rate: $28.85/hr. Additional Benefits: $7 Daily Employee Parking Physical Demands & Work Environment: Frequently lift up to 50 pounds and occasionally move or push equipment weighing up to 500 pounds. Frequently push, pull, kneel, climb, stoop, bend, twist, reach overhead, and stand or walk for extended periods. Requires visual acuity, peripheral awareness, and manual dexterity to inspect, troubleshoot, and maintain slot equipment. Works in a fast-paced casino environment with exposure to bright lights, loud noise, and high-pressure situations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications Education High School (preferred) Experience Must be able to work weeknights, weekends, and holiday (required) Working knowledge and experience with slot management systems and Microsoft Suite products (required) Must be able to organize, delegate, and follow through on any number of different projects (required) Excellent communication skills required (required) Two to three years in slot operations or another casino leadership role (required) Must be a high school graduate or equivalent (required) Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board (required) Must be 21 years of age or older (required) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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